Terms & Conditions N824 Apartments Waldbronn – w724 UG (haftungsbeschränkt)

These Terms & Conditions N824 Apartments Waldbronn comprehensively govern the booking, use and execution of all accommodation contracts for our serviced apartments, holiday apartments and other accommodation in Waldbronn.

§ 1 Scope and Contracting Parties of the Terms & Conditions N824 Apartments Waldbronn

These Terms & Conditions N824 Apartments Waldbronn govern the contractual relationship between w724 UG (haftungsbeschränkt), N824 Apartments Waldbronn, and guests who book our apartments in Waldbronn.

These Terms and Conditions apply to all contracts for the short‑term rental of serviced apartments, holiday apartments and rooms (hereinafter collectively “Accommodation”) by

w724 UG (haftungsbeschränkt)
Ettlinger Str. 22, 76337 Waldbronn, Germany
registered with the Local Court (Amtsgericht) of Mannheim under HRB 712360

(hereinafter “Host”, “we” or “Apartments Waldbronn”) to guests and customers (hereinafter “Guest” or “Customer”).

The Terms & Conditions N824 Apartments Waldbronn apply irrespective of whether the booking is made via our own website, by e‑mail, by telephone or via external booking platforms (e.g. Airbnb, Booking.com, FeWo‑Direkt/VRBO, Expedia and their partner sites).

For consumers within the meaning of section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB), these Terms & Conditions apply in full. For entrepreneurs within the meaning of section 14 BGB, the special provisions in § 13 apply in addition.

By placing a booking, the Guest accepts the Terms & Conditions N824 Apartments Waldbronn in the version valid at the time of booking.

German law applies exclusively, taking into account mandatory consumer protection provisions.

Further mandatory legal information (e.g. contact details, register data) can be found in our Imprint on the separate imprint page.

§ 2 Subject Matter of the Contract – Short‑Term Accommodation, no Residential Tenancy

The Host provides the Guest with fully furnished serviced apartments, holiday apartments and Accommodation in Waldbronn near Ettlingen and Karlsruhe for a limited period of time. The contract is an accommodation contract; it does not constitute a long‑term residential tenancy agreement.

Stays are intended in particular for short‑term rental for private and business purposes (e.g. holidays, business trips, project staff, contractors). Long‑term residential use is excluded.

The maximum duration of stay per booking is generally up to 180 days. Any extension is only possible by explicit, separate agreement with the Host; there is no legal entitlement to an extension.

Location, size, amenities, maximum occupancy and other characteristics of the individual Accommodation units (e.g. Apartment DG, Apartment EG, Apartment GG) are set out in the respective property descriptions on our website and on the platforms where they are offered. Images and floor plans serve for general illustration and may differ in detail, provided that usability is not materially impaired.

§ 3 Booking, Conclusion of Contract, Platform Conditions

Direct bookings (website, e‑mail, telephone)

By submitting a booking request, the Guest makes a binding offer to conclude an accommodation contract. The contract is concluded when the Host confirms the booking in text form (e.g. by e‑mail) or provides a corresponding booking confirmation.

Bookings via third‑party platforms

For bookings made via external platforms (e.g. Airbnb, Booking.com, FeWo‑Direkt/VRBO, Expedia and their partner sites), the contract is concluded taking into account the relevant platform’s terms and conditions. These apply in addition to our Terms & Conditions N824 Apartments Waldbronn. Insofar as mandatory provisions of the platform terms deviate from these Terms & Conditions, the platform terms shall prevail; otherwise, our Terms & Conditions N824 Apartments Waldbronn apply in addition and take precedence.

The Host is entitled to reject a booking or to accept it only subject to conditions (e.g. advance payment, security deposit) if there are legitimate reasons, in particular in the case of recognisably abusive or doubtful use, false information provided by the Guest or outstanding receivables from previous stays.

The Guest warrants that he/she is of legal age and fully legally competent at the time of booking and that he/she is entitled to make the booking also on behalf of accompanying persons.

With the confirmation of the booking, the accommodation contract and these Terms & Conditions N824 Apartments Waldbronn in their current version become applicable to the contractual relationship.

§ 4 Prices, Taxes, Payment Terms

The prices per night and/or per stay as stated at the time of booking apply. Unless expressly stated otherwise, these generally include statutory value‑added tax.

Mandatory additional services (e.g. service and final cleaning fees, visitor’s tax, surcharges for additional guests or approved pets) are clearly indicated in the course of the booking process.

Unless expressly agreed otherwise, the total price for the stay including all booked additional services is due and payable at 100% upon booking – irrespective of whether we accept a later payment date in individual cases.

Permitted payment methods include in particular:

payment via the respective booking platform (e.g. Airbnb, Booking.com, FeWo‑Direkt/VRBO, Expedia),
bank transfer,
credit card,
PayPal,
Sofortüberweisung (instant bank transfer),
cash payment only by explicit agreement in the case of direct bookings.

A local visitor’s tax / overnight accommodation tax may be charged in addition and – if not already included in the total price – will be levied separately. The amount is determined by the locally applicable legal provisions.

If payment is not made in due time, the Host is entitled, after a reasonable grace period, to withdraw from the contract and to claim cancellation fees in accordance with § 6.

§ 5 Security Deposit, Damages, Claims for Compensation

The Host is entitled to request a security deposit of up to EUR 1,000 per booking to secure against damage, extraordinary wear and tear, excessive soiling and outstanding receivables.

In the case of credit card payment, the security deposit can generally be provided by blocking the amount on the credit card. For other payment methods, the Host may request the deposit as a separate payment prior to arrival or secure it in another appropriate manner.

After the Guest’s departure, the Accommodation will be inspected. The deposit will be released or refunded within 7 to 14 days if the Accommodation is in an unobjectionable condition and all outstanding receivables have been settled.

The Guest is liable for all damage caused by him/her, accompanying persons or visitors to the Accommodation, its furnishings and common areas, in particular:

damage to furniture, floors, walls, doors, windows,
damage to or loss of inventory (e.g. cutlery, glasses, crockery, pots, pans, lamps, decorations),
damage to technical devices (e.g. television, projector, coffee machine),
extraordinary soiling,
damage resulting from a breach of the non‑smoking policy or unauthorised keeping of pets.

The Host is entitled to offset necessary repair, replacement and additional cleaning costs against the deposit. If the damage exceeds the deposit, the right to assert further claims remains unaffected.

It is not necessary to list specific prices for individual items in these Terms & Conditions N824 Apartments Waldbronn. The Host is entitled to invoice reasonable, demonstrable costs (including, where applicable, a flat fee for organisation and procurement). Upon request, the Guest will receive an itemised statement of the invoiced items.

§ 6 Cancellation, Rebooking, No‑Show, Right of Withdrawal

The cancellation conditions applicable at the time of booking and described on our website apply, unless otherwise agreed in writing in individual cases.
For bookings via third‑party platforms, the cancellation rules stored there apply; in the event of discrepancies, the platform rules take precedence over these Terms & Conditions N824 Apartments Waldbronn in case of conflict.

If the Guest cancels the stay within the applicable deadlines, the stipulated cancellation fees will be charged. If no timely cancellation is made or the Guest does not arrive (no‑show), the Host may claim the agreed remuneration minus expenses saved.

A rebooking (e.g. change of travel dates, number of persons or apartment) requires the Host’s consent and may be subject to a rebooking fee. There is no entitlement to a rebooking.

The Host is entitled to withdraw from the contract for good cause, in particular if:

force majeure or other circumstances beyond the Host’s control make fulfilment of the contract impossible,
Accommodation has been booked using misleading or false information of material facts (e.g. regarding the person, number of persons, purpose of use),
the Host has good reason to believe that the use of the services endangers the safe operation, the reputation of the property or the peace and quiet of other guests and neighbours, without this being attributable to the Host’s sphere of responsibility.

In the event of a justified withdrawal by the Host, the Guest is not entitled to claim damages; payments already made will be refunded, insofar as no cancellation fees or claims for damages exist.

For accommodation contracts for the provision of Accommodation at a specific time or during a specific period, consumers do not have a statutory right of withdrawal pursuant to section 312g (2) no. 9 BGB. A contractual right of withdrawal is not granted unless explicitly agreed otherwise in individual cases.

§ 7 Arrival, Departure, Check‑In, Check‑Out, Keys / Access

Unless otherwise agreed, check‑in is possible from 3:00 p.m. and check‑out must be completed by 10:00 a.m.

Early arrival or late departure is only possible by prior arrangement and confirmation by the Host and may be charged separately.

Access to the Accommodation is provided depending on the property either via smart lock / electronic door lock (e.g. code, card, app) or by personal handover of keys. The type of access is determined by the Host and communicated to the Guest in good time.

The Guest is obliged to keep keys and access data safe, not to hand them over to unauthorised third parties and to treat access codes confidentially. In the event of loss of keys or improper use of access data, the Host may charge the costs for changing locks, issuing new keys or comparable security measures in an appropriate amount.

If the Guest leaves the Accommodation late at departure without prior arrangement, the Host may charge an additional usage fee (regularly up to the amount of one additional overnight stay), insofar as this materially impairs a subsequent booking or the cleaning schedule. Further claims for damages remain unaffected.

§ 8 House Rules, Non‑Smoking Policy, Quiet Hours, Parties

All interior areas of the Accommodation are strictly non‑smoking. This applies to cigarettes, cigars, pipes, e‑cigarettes, vapes and comparable products.
Smoking is only permitted on balconies or terraces, if available, and with consideration for other guests and neighbours.

Parties, events, loud celebrations, stag/hen parties and similar events are not permitted in the Accommodation or on the associated outdoor areas.

Quiet hours apply from 10:00 p.m. to 7:00 a.m. During this time, all noise must be kept to a minimum. Sound systems, televisions and similar devices must be operated in such a way that other guests and neighbours are not disturbed.

The maximum permitted occupancy of the Accommodation (including children) is set out in the respective property description. Over‑occupancy is prohibited and may result in immediate termination of the contract as well as additional charges.

Visits by day guests are generally permitted, provided the house rules are observed and no over‑occupancy occurs. Overnight stays by additional persons require the Host’s prior consent and may result in additional charges.

The house rules published by the Host (posted in the Accommodation and/or on a separate website page) form part of the contract and must be observed by the Guest.

§ 9 Pets

Pets are generally not permitted in the Accommodation.

By way of exception, pets may be allowed with the Host’s prior written and explicit consent. The Host may make such consent subject to special conditions and additional fees.

The Guest is liable for all damage and soiling caused by pets. Additional cleaning or repair costs may be charged in an appropriate amount and offset against the security deposit.

§ 10 Use of the Accommodation, Minors, Subletting

The contract applies only to the Guest named in the booking contract and the registered accompanying persons. The Guest is obliged to state the number of persons correctly at the time of booking.

Booking Guests must be at least 18 years of age and fully legally competent. Minors may only stay overnight when accompanied by a legal guardian or with their explicit consent.

The Accommodation may only be used for residential and overnight purposes within the framework of short‑term accommodation. Commercial use (e.g. for events open to the public, showrooms, production‑related filming) requires the Host’s prior written consent.

Subletting, re‑letting or any other transfer of the Accommodation to third parties, whether for consideration or free of charge, without the Host’s consent is prohibited.

Breaches of these provisions may entitle the Host to terminate the contract without notice; in such cases, there is no entitlement to a refund of the accommodation price. Further claims for damages remain reserved.

§ 11 Cleaning, Condition of the Accommodation, Interim Cleaning

The Accommodation is handed over to the Guest in a cleaned condition. Professional final cleaning is always carried out by the Host and is listed as a service/final cleaning fee in the price offer and/or booking confirmation.

The Guest undertakes to leave the Accommodation in a broom‑clean condition. This in particular includes:

separating and disposing of waste in the designated containers,
washing and drying crockery, cutlery, pots and pans,
putting away clean crockery in the cupboards,
removing coarse soiling,
using appliances (e.g. washing machine, dryer, coffee machine) properly.

Heavy soiling that requires cleaning beyond the usual level (e.g. stubborn stains, strong odours, nicotine residues, pet traces) may be charged by the Host by way of an additional cleaning fee in an appropriate amount.

Interim cleaning as well as additional changes of bed linen or towels can – subject to availability – be agreed separately for an additional fee.

§ 12 Liability of the Host

The Host is liable in accordance with the statutory provisions for damage suffered by the Guest that is caused intentionally or by gross negligence by the Host, its legal representatives or vicarious agents.

In the event of simple negligent breaches of duty, the Host is liable only if a material contractual obligation (cardinal duty) has been breached. In this case, liability is limited to the typical, foreseeable damage.

The above limitations of liability do not apply:

in the event of damage resulting from injury to life, body or health,
in the case of claims under the German Product Liability Act (Produkthaftungsgesetz),
where a guarantee or assumption of a procurement risk has been agreed in an individual case.

The Host assumes no liability – subject to the provisions above – for valuables brought into the Accommodation by the Guest (in particular cash, jewellery, electronic devices, important documents). This also applies to items left in vehicles or in common areas (e.g. stairways, courtyard, garden).

Where the Host provides internet/Wi‑Fi access, this is done without any legal obligation to do so. The Host assumes no warranty for availability, freedom from disruptions, connection speed or suitability of the connection for certain purposes. The Guest undertakes not to use the internet access unlawfully, in particular not to retrieve, store or disseminate illegal content. The Guest indemnifies the Host against claims of third parties arising from unlawful use of the internet access, insofar as the Guest is at fault.

Where the use of a car parking space or garage is granted, no contract of safekeeping is created. The Host assumes no liability for loss of or damage to vehicles or items stored therein, unless the damage is due to intent or gross negligence on the part of the Host.

§ 13 Special Provisions for Entrepreneurs (B2B)

If the Guest is an entrepreneur, a legal entity under public law or a special fund under public law, the following additional provisions apply:

German law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for all disputes arising from or in connection with the contractual relationship is – to the extent legally permissible – the registered office of the Host.

Entrepreneurs shall only have rights of set‑off or retention if their counterclaims are undisputed, have been finally adjudicated or are ready for decision.

Commercial duties to examine and give notice of defects remain unaffected, to the extent applicable.

§ 14 Data Protection, Registration Form

The Host processes the Guest’s personal data (e.g. name, address, contact details, booking data, payment data, where applicable ID data) for the purposes of initiating, performing and handling the accommodation contract as well as for compliance with statutory obligations (in particular registration and tax obligations). Details regarding data processing are set out in our Privacy Policy on the separate privacy page.

For stays subject to mandatory registration, the Host is legally obliged to record certain data of the Guest in a registration form (Meldeschein), to retain it and to provide it to the competent authorities upon request. The Guest is obliged to provide the necessary information truthfully and completely.

The controller within the meaning of the General Data Protection Regulation (GDPR) is the managing director of w724 UG (haftungsbeschränkt). Contact details and further information can be found in the Imprint and the Privacy Policy.

§ 15 Final Provisions

Amendments and supplements to the contract, including these Terms & Conditions N824 Apartments Waldbronn, must be made in text form (e.g. by e‑mail), unless a stricter form is required by law.

Should any provision of these Terms & Conditions N824 Apartments Waldbronn be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, a valid provision shall be deemed agreed which comes closest to the economic purpose of the invalid provision in a legally permissible manner.

The law of the Federal Republic of Germany applies. For consumers, mandatory provisions of the law of the state in which the consumer has his or her habitual residence remain unaffected.

These Terms & Conditions N824 Apartments Waldbronn apply to all accommodation contracts of w724 UG (haftungsbeschränkt), N824 Apartments Waldbronn, unless otherwise agreed individually.